Welcome to the Palace Hotel
We aim to run a safe and enjoyable venue. We encourage people to have a great time without going overboard. We have adopted a set of house rules so we can achieve this. They are as follows;
RSAWe support the responsible service of alcohol. We have a self exclusion policy if you require assistance please see our Managers. Our staff will not serve intoxicated patrons. We do NOT serve doubles or shots after 11pm. Management reserves the right to refuse the service of doubles and shots at any time. Management and staff of the will not serve takeaway alcohol after 11.00pm. If you are asked to leave by staff you must do so immediately or be barred.
18+ OnlyIf you appear or look to be under 25 years of age, you will be asked for ID. If you refuse or cannot show ID, you will be asked to leave. Minors will not be served at any time.
All minors, persons under 18 years of age, by law must be accompanied by a Responsible Adult. Children must be under constant parental supervision. Under the liquor act children are not to be left in the car unaccompanied by a responsible adult. All minors to vacate the premises by 10.30pm.
Children are only permitted in the following areas of the hotel:-
RCG & Exclusion ProvisionWe have a self exclusion policy for Gaming, Tab & Keno, if you require assistance please see our Managers. Gamble Responsibly - Gambling Help Line Call anytime, free and confidential 1800 858 858
Safe and Friendly Premises
Staff Only AreasUnder no circumstances should any patron try to enter the bar area or any other service area. Any offenders will be barred from the hotel. Drink Driving
Do not do it! If you need transport home ask the staff to call you a taxi.
Refusing EntryManagement reserve the right to refuse entry to people who appear to be unduly intoxicated or disorderly or who are inappropriately dressed. Management reserve the right to refuse entry to any patron at any time.
Customer ServiceStaff and Management will endeavour to treat all patrons in a professional and courteous manner making them feel important, comfortable and relaxed.
Safe and Clean EnvironmentStaff and Management will ensure the venue is in a safe and clean condition at all times.
Respect Our NeighboursThe hotel is in a residential area, please leave the hotel and surrounding area quickly and quietly.
Patrons who make excessive noise, loiter or otherwise disrupt the good order of the neighbourhood will not be re-admitted to the hotel.
No food or drink is permitted to be brought into the hotel.An incident register
An incident register will be kept on the premises as a record with full details of incidents involving patrons, staff and security in and around the premises.
Management believe that all staff are able to make decisions based on this policy, hence decisions made by staff will be reinforced by management.
We aim to run a safe and enjoyable venue. We encourage people to have a great time without going overboard. We have adopted a set of house rules so we can achieve this. They are as follows;
RSAWe support the responsible service of alcohol. We have a self exclusion policy if you require assistance please see our Managers. Our staff will not serve intoxicated patrons. We do NOT serve doubles or shots after 11pm. Management reserves the right to refuse the service of doubles and shots at any time. Management and staff of the will not serve takeaway alcohol after 11.00pm. If you are asked to leave by staff you must do so immediately or be barred.
18+ OnlyIf you appear or look to be under 25 years of age, you will be asked for ID. If you refuse or cannot show ID, you will be asked to leave. Minors will not be served at any time.
All minors, persons under 18 years of age, by law must be accompanied by a Responsible Adult. Children must be under constant parental supervision. Under the liquor act children are not to be left in the car unaccompanied by a responsible adult. All minors to vacate the premises by 10.30pm.
Children are only permitted in the following areas of the hotel:-
- Dining Room & Deck areas
- Beer Garden Dining areas
- Accommodation
RCG & Exclusion ProvisionWe have a self exclusion policy for Gaming, Tab & Keno, if you require assistance please see our Managers. Gamble Responsibly - Gambling Help Line Call anytime, free and confidential 1800 858 858
Safe and Friendly Premises
- Patrons are expected to treat staff and other customers with respect at all times whilst on the premises.
- Patrons must be properly attired at all times. Appropriate clothing and footwear must be worn at all times.
Staff Only AreasUnder no circumstances should any patron try to enter the bar area or any other service area. Any offenders will be barred from the hotel. Drink Driving
Do not do it! If you need transport home ask the staff to call you a taxi.
Refusing EntryManagement reserve the right to refuse entry to people who appear to be unduly intoxicated or disorderly or who are inappropriately dressed. Management reserve the right to refuse entry to any patron at any time.
Customer ServiceStaff and Management will endeavour to treat all patrons in a professional and courteous manner making them feel important, comfortable and relaxed.
Safe and Clean EnvironmentStaff and Management will ensure the venue is in a safe and clean condition at all times.
Respect Our NeighboursThe hotel is in a residential area, please leave the hotel and surrounding area quickly and quietly.
Patrons who make excessive noise, loiter or otherwise disrupt the good order of the neighbourhood will not be re-admitted to the hotel.
No food or drink is permitted to be brought into the hotel.An incident register
An incident register will be kept on the premises as a record with full details of incidents involving patrons, staff and security in and around the premises.
Management believe that all staff are able to make decisions based on this policy, hence decisions made by staff will be reinforced by management.
